Question: What is your return policy?
Answer: There is a 15% restocking fee for acceptable returns (no restocking fee applies if you accept your refund with in-store credit!). Acceptable returns must be in the original packaging and in re-sellable condition. Returned items must be received within 30 days of purchase. Return shipping is at the cost of the customer unless we looked up the part with your VIN and the car manufacturer says it is not the right part.
NOTE: Electrical parts or parts that have been installed will NOT be accepted for return.
Question: How do I return a part?
Answer: You can submit a return request by navigating to the Quick Links menu on the left side of the screen. Click on “Returns” and follow the instructions provided.
If you have further questions or concerns you can email us at returns@alleuro.com to get in touch with a member of our Returns Department
If you are shipping a part back, make sure to use a method that offers tracking and insurance to protect your refund or exchange. Our shipping department models the UPS and USPS standards:
- Use a rigid box with flaps intact. No tears or bends in the box.
- Remove or cross out any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable.
- Wrap all items separately and surround them with bubble sheeting and recyclable paper or foam to fill any empty space. Content should not directly touch the inside of the shipping box.
- Use strong tape designed for shipping. Do not use string or paper over wrap.
- Use a single address label that has clear, complete delivery and return information. Make sure to place the label on top of the package and remove any old labels or cross out old markings. Secure the label and avoid placing it on box seams or tape.
Question: How will I be refunded?
Answer: Credit card and PayPal transactions will be refunded to the original payment method. Checks will be refunded with a company check unless you choose to leave the balance as an open store credit. NO CASH REFUNDS. Return shipping costs are the responsibility of the customer. Please note that restocking fees can be avoided by accepting your return as an in-store credit.
Question: When should I expect a refund?
Answer: Refund checks take 5-10 business days to process. PayPal and credit cards will be refunded in 1-3 business days after the Returns Department issues a credit.
Leave a Reply